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Send a Message
Please briefly describe the issue and provide your email address so we can get back to you. If you have an order number, please include it.
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FAQ
Ordering & Receiving the Video
How can I order a video?
Choose the video you’d like, add it to your cart, and complete the checkout.
Once your payment is confirmed, we’ll send the video to the email address you provided.
How long does it take to receive my video?
Your video is usually sent automatically to your email within 10 minutes after the order is successfully completed.
How will I receive my video?
You’ll receive a download link or direct access to your video at the email address you entered during checkout.
Delivery & Issues
I haven’t received my video – what should I do?
Please check your Spam or Promotions folders first.
If you still haven’t received it within 2 hours, contact us at wishanddreamvideo@gmail.com and include the name and email you used for your order.
The video won’t open – what should I do?
A: Try downloading it again or opening it on a different device or browser.
B: If the problem continues, contact us and we’ll send you a new link right away.
Payment & Refunds
What payment methods do you accept?
We accept payments via credit/debit cards, PayPal, and other popular online payment methods.
Can I get a refund?
Since the video is a digital product, it cannot be returned or refunded once it has been sent. However, if there’s a technical issue on our side, we will assist you immediately.