{"id":1089,"date":"2025-10-17T08:02:51","date_gmt":"2025-10-17T08:02:51","guid":{"rendered":"https:\/\/wishanddream.com\/?page_id=1089"},"modified":"2025-11-21T09:16:15","modified_gmt":"2025-11-21T09:16:15","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/wishanddream.com\/es\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions of Use"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Comic Neue||||||||&#8221; text_font_size=&#8221;19px&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_font_size_tablet=&#8221;19px&#8221; text_font_size_phone=&#8221;16px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;18px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;18px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; header_3_font_size_tablet=&#8221;&#8221; header_3_font_size_phone=&#8221;18px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><strong>Terms and Conditions of Use<\/strong><\/h2>\n<p><strong>Last updated:<\/strong> October 2025<\/p>\n<p>Welcome to Wish &amp; Dream &#8211; a creative digital platform operated by Smart Software Platform Solution, offering personalized Santa and Tooth Fairy videos, custom greeting videos, and AI-generated video and gift experiences through our website www.wishanddream.com.<\/p>\n<p><strong>By using our Website or placing an order, you agree to the following Terms &amp; Conditions:<\/strong><\/p>\n<h2><strong>I. General Information<\/strong><\/h2>\n<h2><\/h2>\n<p>The Website <strong><a href=\"https:\/\/wishanddream.com\/es\/\">www.wishanddream.com<\/a> <\/strong>is owned and operated by:<\/p>\n<p>Smart Software Platform Solution<\/p>\n<p>Registered in Bulgaria, European Union<\/p>\n<p>Email: info@wishanddream.com<\/p>\n<p>(hereinafter referred to as \u201cWish &amp; Dream,\u201d \u201cwe,\u201d \u201cour,\u201d or \u201cus\u201d).<\/p>\n<p>These Terms &amp; Conditions (hereinafter \u201cTerms\u201d) govern the use of the Website, including browsing, purchasing digital products, receiving personalized video content, or using any related services.<\/p>\n<p>By accessing or using the Website, you confirm that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy.<\/p>\n<h2><strong>II. Services offered<\/strong><\/h2>\n<p>Wish &amp; Dream provides digital creative services, including:<\/p>\n<ul>\n<li>Personalized Santa or Tooth Fairy video messages,<\/li>\n<li>Custom greeting videos for special occasions (birthdays, holidays, etc.),<\/li>\n<li>AI-based personalized videos and digital gifts generated using customer-provided inputs (e.g., names, photos, greetings).<\/li>\n<\/ul>\n<p>All products are digital (delivered online) and non-physical unless otherwise stated.<\/p>\n<p>Service descriptions, visuals, and previews on the Website are for illustration only &#8211; actual content may vary slightly depending on customization.<\/p>\n<h2><strong>III. User Accounts<\/strong><\/h2>\n<p>To place an order or access certain features, you may need to register for an account on the Website.<\/p>\n<p>You agree to:<\/p>\n<ul>\n<li>Provide accurate, up-to-date information;<\/li>\n<li>Keep your login credentials confidential;<\/li>\n<li>Notify us immediately if you suspect unauthorized use of your account.<\/li>\n<\/ul>\n<p>We reserve the right to suspend or delete accounts that violate these Terms or are used for fraudulent, abusive, or illegal purposes.<\/p>\n<h2><strong>IV. Ordering and paying<\/strong><\/h2>\n<p>Orders can be placed directly on www.wishanddream.com following the on-screen instructions.<\/p>\n<p>Before completing your order, you will be asked to review and confirm all details, including personalization data (e.g., recipient name, photo, message).<\/p>\n<p>All prices are displayed in EUR and include applicable taxes unless otherwise stated.<\/p>\n<p>Payment methods accepted include secure online payment providers (credit\/debit cards, PayPal, or other processors displayed at checkout).<\/p>\n<p><strong>Once payment is confirmed, you will receive:<\/strong><\/p>\n<ul>\n<li>An order confirmation email, and<\/li>\n<\/ul>\n<ul>\n<li>A link or delivery method for the digital product within the time frame indicated on the Website.<\/li>\n<\/ul>\n<p>In case of technical errors, delays, or failed payments, please contact: info@wishanddream.com.<\/p>\n<p><strong style=\"color: #333333; font-size: 26px;\">V. Delivery of Digital Content<\/strong><\/p>\n<p><span style=\"font-size: 19px;\">Digital products (videos, messages, files) are typically delivered electronically via:<\/span><\/p>\n<ul>\n<li>Email download link,<\/li>\n<li>Account access area, or<\/li>\n<li>Other digital delivery methods specified at checkout.<\/li>\n<\/ul>\n<p>Delivery times may vary depending on personalization complexity but are normally completed within 24\u201372 hours after payment and confirmation of all materials.<\/p>\n<p>You are responsible for providing correct contact details. Wish &amp; Dream is not liable for delivery failures caused by incorrect email addresses or spam filters.<\/p>\n<p><strong style=\"color: #333333; font-size: 26px;\">VI. Refunds and Cancellations<\/strong><\/p>\n<p><span style=\"font-size: 19px;\">Dado que todos los productos son contenido digital personalizado, no se admiten reembolsos una vez iniciada la producci\u00f3n.<\/span><\/p>\n<p>Si tu pedido a\u00fan no ha entrado en producci\u00f3n, puedes solicitar la cancelaci\u00f3n enviando un correo electr\u00f3nico a info@wishanddream.com\n dentro de la primera hora tras la compra.<\/p>\n<p>In case of technical errors or defective files, we will repair or resend the product free of charge.<\/p>\n<p>Refunds may be issued only in exceptional cases, at our discretion, in accordance with EU Directive 2011\/83\/EU on Consumer Rights (digital content exceptions apply).<\/p>\n<p><strong style=\"color: #333333; font-size: 26px;\">VII. User Responsibilities<\/strong><\/p>\n<p><strong>By using our Website, you agree not to:<\/strong><\/p>\n<ul>\n<li>Upload, transmit, or use materials that are illegal, offensive, defamatory, or infringe intellectual property rights;<\/li>\n<li>Misuse the Website or disrupt its normal operation;<\/li>\n<li>Reproduce, distribute, sell, or modify content obtained from the Website without our permission.<\/li>\n<\/ul>\n<p>Violation of these rules may result in immediate account termination and legal action.<\/p>\n<p><strong style=\"color: #333333; font-size: 26px;\">VIII. Intellectual Property<\/strong><\/p>\n<p>All materials, logos, texts, images, videos, and other intellectual property displayed on the Website belong to Smart Software Platform Solution or its licensors.<\/p>\n<p>You may use the Website and its services only for personal, non-commercial purposes.<\/p>\n<p>You may not copy, reproduce, or exploit any content, including generated videos, for resale or distribution without written consent.<\/p>\n<p>The AI-generated outputs provided through our services may be used by you for personal and private use only, unless a commercial-use license is explicitly offered.<\/p>\n<p><strong style=\"color: #333333; font-size: 26px;\">IX. Personal Data Protection<\/strong><\/p>\n<p>Wish &amp; Dream processes personal data in accordance with its Privacy Policy and the General Data Protection Regulation (GDPR).<\/p>\n<p>By using the Website and submitting data, you consent to our data processing practices described therein.<\/p>\n<p>We apply technical and organizational measures to protect user data against unauthorized access or loss.<\/p>\n<p><strong style=\"color: #333333; font-size: 26px;\">X. Children&#8217;s Data<\/strong><\/p>\n<p>Some services are designed for children (e.g., Santa or Tooth Fairy videos) but are ordered by adults (parents\/guardians).<\/p>\n<p>We collect children\u2019s personal data only with parental consent and solely for the purpose of producing the ordered content.<\/p>\n<p>We do not knowingly market directly to minors.<\/p>\n<p><strong style=\"color: #333333; font-size: 26px;\">XI. Limitation of Liability<\/strong><\/p>\n<p>Wish &amp; Dream strives to ensure accurate and high-quality services but does not guarantee uninterrupted or error-free operation of the Website.<\/p>\n<p>We are not responsible for:<\/p>\n<ul>\n<li>Delays or failures caused by incorrect user data, email filters, or third-party providers;<\/li>\n<li>Damages resulting from improper use of downloaded content;<\/li>\n<li>Indirect or consequential damages arising from service use.<\/li>\n<\/ul>\n<p>Our total liability shall not exceed the amount paid by the user for the relevant service.<\/p>\n<p><strong style=\"color: #333333; font-size: 26px;\">XII. Third-Party Links and Tools<\/strong><\/p>\n<p>The Website may contain links to external sites or integrate third-party services (e.g., payment gateways, analytics, social media).<\/p>\n<p>We are not responsible for the content or privacy practices of such external websites.<\/p>\n<p><strong style=\"color: #333333; font-size: 26px;\">XIII. Suspension or Termination of Service<\/strong><\/p>\n<p>We may suspend or terminate Website access temporarily or permanently for maintenance, updates, or in case of breach of these Terms.<\/p>\n<p>Where reasonably possible, we will notify users in advance.<\/p>\n<p><strong style=\"color: #333333; font-size: 26px;\">XIV. Governing Law and Dispute Resolution<\/strong><\/p>\n<p>These Terms are governed by Bulgarian law and applicable EU regulations.<\/p>\n<p>Any disputes shall first be resolved amicably through negotiation.<\/p>\n<p>If no agreement is reached, disputes shall be submitted to the competent Bulgarian courts.<\/p>\n<p><strong style=\"color: #333333; font-size: 26px;\">XV. Changes to the Terms<\/strong><\/p>\n<p><span style=\"font-size: 19px;\">Wish &amp; Dream reserves the right to modify these Terms to reflect changes in law, technology, or our business model.<\/span>The latest version will always be available on this page, with an updated \u201cLast modified\u201d date.<\/p>\n<p>Continued use of the Website after updates constitutes acceptance of the revised Terms.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"<p>Terms and Conditions of Use Last updated: October 2025 Welcome to Wish &amp; Dream &#8211; a creative digital platform operated by Smart Software Platform Solution, offering personalized Santa and Tooth Fairy videos, custom greeting videos, and AI-generated video and gift experiences through our website www.wishanddream.com. 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