{"id":205,"date":"2025-10-03T06:51:42","date_gmt":"2025-10-03T06:51:42","guid":{"rendered":"https:\/\/wishanddream.com\/?page_id=205"},"modified":"2025-11-25T11:59:43","modified_gmt":"2025-11-25T11:59:43","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/wishanddream.com\/es\/refund_returns\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;|auto|||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_font=&#8221;Comic Neue||||||||&#8221; text_font_size=&#8221;19px&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;||0px|||&#8221; hover_enabled=&#8221;0&#8243; text_font_size_tablet=&#8221;19px&#8221; text_font_size_phone=&#8221;15px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;18px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;18px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h1 data-start=\"175\" data-end=\"208\"><strong>Privacy Policy of Wish &amp; Dream<\/strong><\/h1>\n<p><strong data-start=\"210\" data-end=\"227\">Last updated:<\/strong> October 2025<strong><\/strong><\/p>\n<h2 data-start=\"716\" data-end=\"737\"><strong>I. About this Privacy Policy<\/strong><\/h2>\n<p><span style=\"font-size: 19px;\">This Privacy Policy describes how Smart Software Platform Solution (hereinafter referred to as \u201cWish &amp; Dream,\u201d \u201cwe,\u201d \u201cour,\u201d or \u201cus\u201d) collects, uses, and protects personal data when you visit and use the website <\/span><a href=\"https:\/\/wishanddream.com\/es\/\" style=\"font-size: 19px;\">www.wishanddream.com<\/a><span style=\"font-size: 19px;\"> (hereinafter referred to as the \u201cWebsite\u201d) and the services we provide through it.<\/span><\/p>\n<p>This Policy complies with the General Data Protection Regulation (EU) 2016\/679 (\u201cGDPR\u201d), the Bulgarian Personal Data Protection Act, and other applicable European data protection laws.<\/p>\n<p><strong>The purpose of this Privacy Policy is to inform you about:<\/strong><\/p>\n<ul>\n<li>what personal data we collect,<\/li>\n<li>how we use and protect it,<\/li>\n<li>what rights you have regarding your personal information.<\/li>\n<\/ul>\n<p><strong>The Website is operated by:<\/strong><\/p>\n<p>Smart Software Platform Solution<\/p>\n<p>Registered in Bulgaria, European Union<\/p>\n<p>Email: <a href=\"mailto:info@wishanddream.com\">info@wishanddream.com<\/a><\/p>\n<h2 data-start=\"716\" data-end=\"737\"><strong>II. Data controller and contact<\/strong><\/h2>\n<h2 data-start=\"716\" data-end=\"737\"><span style=\"font-size: 19px; color: #666666;\">The data controller responsible for processing your personal data is:<\/span><\/h2>\n<h2 data-start=\"716\" data-end=\"737\"><span style=\"font-size: 19px; color: #666666;\">Smart Software Platform Solution (\u201cWish &amp; Dream\u201d)<\/span><\/h2>\n<h2 data-start=\"716\" data-end=\"737\"><span style=\"font-size: 19px; color: #666666;\">Email: <a href=\"mailto:info@wishanddream.com\">info@wishanddream.com<\/a><\/span><\/h2>\n<h2 data-start=\"716\" data-end=\"737\"><span style=\"font-size: 19px; color: #666666;\">Website: <a href=\"https:\/\/wishanddream.com\/es\/\">www.wishanddream.com<\/a>.<\/span><\/h2>\n<h2 data-start=\"716\" data-end=\"737\"><span style=\"font-size: 19px; color: #666666;\">You can contact our Data Protection Officer (DPO) regarding any privacy-related matter at:<\/span><\/h2>\n<h2 data-start=\"716\" data-end=\"737\"><span style=\"font-size: 19px; color: #666666;\">Email: <a href=\"mailto:dpo@wishanddream.com\">dpo@wishanddream.com<\/a><\/span><\/h2>\n<h2 data-start=\"716\" data-end=\"737\"><span style=\"font-size: 19px; color: #666666;\">Your data will not be processed through automated decision-making or profiling that produces legal effects on you. <\/span><span style=\"font-size: 19px; color: #666666;\">Wish &amp; Dream may share your personal data only with trusted partners necessary to operate the Website and deliver our services, including:<\/span><\/h2>\n<ul data-start=\"738\" data-end=\"1323\">\n<li data-start=\"1180\" data-end=\"1323\">\n<ul>\n<li>IT, hosting, and cloud service providers,<\/li>\n<li>payment processors,<\/li>\n<li>professional consultants (legal, tax, accounting),<\/li>\n<li>marketing or email service providers (for newsletters).<\/li>\n<\/ul>\n<p>All partners process data in compliance with GDPR and undersigned data-processing agreements.<\/p>\n<\/li>\n<\/ul>\n<h2><strong>III. Types of Personal Data We Collect<\/strong><\/h2>\n<p><strong>We may collect and process the following categories of personal data, depending on your interaction with the Website:<\/strong><\/p>\n<ul>\n<li>Registered users \/ account holders:<\/li>\n<li>Name and surname<\/li>\n<li>Email address<\/li>\n<li>Login credentials (encrypted)<\/li>\n<\/ul>\n<p><strong>Customers who purchase our services (Santa\/Tooth Fairy videos, AI gifts, etc.):<\/strong><\/p>\n<ul>\n<li>Name and surname<\/li>\n<li>Email address<\/li>\n<li>Billing address<\/li>\n<li>Payment and transaction details (processed securely via third-party payment providers)<\/li>\n<\/ul>\n<p><strong>Recipients of personalized products (e.g., children receiving Santa or Tooth Fairy videos):<\/strong><\/p>\n<ul>\n<li>First name and\/or nickname<\/li>\n<li>Age (optional, for personalization)<\/li>\n<li>Photo or video (if voluntarily uploaded by the Customer)<\/li>\n<\/ul>\n<p><strong>Newsletter subscribers:<\/strong><\/p>\n<ul>\n<li>Nombre<\/li>\n<li>Email address<\/li>\n<\/ul>\n<p><strong>Contact form users:<\/strong><\/p>\n<ul>\n<li>Name and surname<\/li>\n<li>Email address<\/li>\n<li>Content of the message<\/li>\n<\/ul>\n<p><strong>Technical and cookie data:<\/strong><\/p>\n<ul>\n<li>IP address, browser type, device information, session logs<\/li>\n<li>Cookies and similar tracking technologies (see Section X)<\/li>\n<\/ul>\n<h2><strong>IV. Purpose and Legal Basis of Processing<\/strong><\/h2>\n<p><strong>We process personal data for the following purposes:<\/strong><\/p>\n<ul>\n<li>Purpose Legal Basis (Article 6 GDPR)<\/li>\n<li>To register and maintain your account Art. 6(1)(b) &#8211; contract performance<\/li>\n<li>To process and deliver your personalized order Art. 6(1)(b) \u2013 contract performance<\/li>\n<li>To personalize videos or gifts (e.g., Santa \/ Tooth Fairy) 6(1)(a) \u2013 consent (especially when involving minors)<\/li>\n<li>To send marketing communications or newsletters Art. 6(1)(a) \u2013 consent<\/li>\n<li>To respond to messages sent via contact form Art. 6(1)(f) \u2013 legitimate interest (communication)<\/li>\n<li>To comply with accounting and tax obligations Art. 6(1)(c) \u2013 legal obligation<\/li>\n<li>To protect our rights, prevent fraud, or defend claims Art. 6(1)(f) \u2013 legitimate interest<\/li>\n<\/ul>\n<h2><strong>V. Data Retention<\/strong><\/h2>\n<p><strong>Your personal data will be stored only as long as necessary to fulfill the purpose for which it was collected:<\/strong><\/p>\n<ul>\n<li>Customer and order data: up to 5 years (for legal and tax compliance).<\/li>\n<li>Newsletter data: until you withdraw your consent or unsubscribe.<\/li>\n<li>Contact form data: up to 12 months after the conversation ends.<\/li>\n<li>Recipient data (for personalized products): retained only until the order is fulfilled and delivered, then deleted within 90 days.<\/li>\n<li>Technical\/cookie data: see Section X below.<\/li>\n<\/ul>\n<p>After these periods, data will be securely deleted or anonymized.<\/p>\n<h2><strong>VI. Data Sharing and International Transfers<\/strong><\/h2>\n<p>Wish &amp; Dream does not transfer personal data outside the European Economic Area (EEA) unless the recipient country ensures an adequate level of protection or the transfer is safeguarded by standard contractual clauses approved by the European Commission.<\/p>\n<p>Access to data is limited to authorized employees or contractors who require it for the performance of their duties.<\/p>\n<h2><strong>VII. Data Security<\/strong><\/h2>\n<p><strong>We apply technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure, including:<\/strong><\/p>\n<ul>\n<li>Encrypted HTTPS connections<\/li>\n<li>Secure cloud hosting within the EU<\/li>\n<li>Restricted employee access based on roles<\/li>\n<li>Regular data backups and security reviews<\/li>\n<\/ul>\n<h2><strong>VIII. Rights of Data Subjects<\/strong><\/h2>\n<p><strong>Under GDPR, you have the following rights:<\/strong><\/p>\n<p>Access: to obtain confirmation and a copy of your data.<\/p>\n<p>Rectification: to correct inaccuracies.<\/p>\n<p>Erasure (\u201cRight to be forgotten\u201d): to delete your data when legally possible.<\/p>\n<p>Restriction: to limit processing under certain conditions.<\/p>\n<p>Data portability: to receive your data in machine-readable form.<\/p>\n<p>Objection: processing based on legitimate interests or direct marketing.<\/p>\n<p>Withdrawal of consent: at any time, without affecting prior lawful processing.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>To exercise your rights, contact us at: info@wishanddream.com<\/strong><\/p>\n<p>or <a href=\"mailto:dpo@wishanddream.com\">dpo@wishanddream.com<\/a>.<\/p>\n<p>You may also file a complaint with the Commission for Personal Data Protection (CPDP \u2013 Bulgaria) or your local EU supervisory authority.<\/p>\n<h2><strong>IX. Personal Data of Minors<\/strong><\/h2>\n<p>Some services (e.g., Santa or Tooth Fairy videos) are intended for children but ordered by adults (parents or guardians).<\/p>\n<p>We process a child\u2019s data only with the explicit consent of their legal guardian and only for the purpose of creating the ordered personalized product.<\/p>\n<p>We do not knowingly collect or store children\u2019s data for any other purpose.<\/p>\n<h2><strong>X. Cookies and Tracking Technologies<\/strong><\/h2>\n<p>Our Website uses cookies &#8211; small text files stored on your device &#8211; to improve user experience and enable site functionality.<\/p>\n<p>&nbsp;<\/p>\n<p>Cookies used may include:<\/p>\n<p>Necessary cookies: essential for login, orders, or security.<\/p>\n<p>Functional cookies: remember your preferences (e.g., language, session).<\/p>\n<p>Performance cookies: measure website usage and improve design.<\/p>\n<p>Marketing cookies: used only with consent for personalized promotions.<\/p>\n<p>You can manage or disable cookies in your browser settings at any time.<\/p>\n<p>For more details on cookies, visit: https:\/\/www.wishanddream.com\/cookie<\/p>\n<p><!-- \/divi:paragraph --><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"<p>Privacy Policy of Wish &amp; Dream Last updated: October 2025 I. About this Privacy Policy This Privacy Policy describes how Smart Software Platform Solution (hereinafter referred to as \u201cWish &amp; Dream,\u201d \u201cwe,\u201d \u201cour,\u201d or \u201cus\u201d) collects, uses, and protects personal data when you visit and use the website www.wishanddream.com (hereinafter referred to as the \u201cWebsite\u201d) [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><b>This is a sample page.<\/b><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Additional non-returnable items:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Gift cards<\/li>\n<li>Downloadable software products<\/li>\n<li>Some health and personal care items<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Please do not send your purchase back to the manufacturer.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>There are certain situations where only partial refunds are granted:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Book with obvious signs of use<\/li>\n<li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n<li>Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Late or missing refunds<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Sale items<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Gifts<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Shipping returns<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Contact us at {email} for questions related to refunds and returns.<\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":""},"class_list":["post-205","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Privacy Policy - Wish and Dream<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy - Wish and Dream\" \/>\n<meta property=\"og:description\" content=\"Privacy Policy of Wish &amp; Dream Last updated: October 2025 I. 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